Shop Policies
Hi! Lydia Andersen Studio is a one-woman operation. Besides creating the artwork, I answer every email, pack & ship every order, and manage the webstore. Please reach out if you have any questions or concerns. I am thankful for all of your support!
Shipping & Returns
General info
All items will ship within one week of purchase.
I use USPS for all of my shipping, most items arrive within 3-5 days (exceptions may occur during the holiday season). Please see item details for estimated arrival times.
You will receive an email with tracking information once your order ships.
Returns
Your satisfaction matters to me! Please contact me if an item arrives damaged or you are unsatisfied with your purchase.
Sorry, but no refunds or returns on custom commissions.
If you are unsatisfied with a purchase I will consider a return and refund on eligible items within 30 days of when it was delivered.
Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
Unfortunately I cannot replace or refund lost or missing orders.
International Orders
I currently cannot fulfill international orders through my website. Please contact me for details and to place an international order. Thank you!